Privacy Policy Chatbot


The European Privacy Regulation (EU Regulation no. 679/2016, hereinafter GDPR) prescribes a series of rights for interested parties regarding the processing of their personal data. Below we provide you with the information that refers to the processing of your data on our site through the use of the OpenAI Chatbot.


Independent data controllers are:

Municipality of Sirmione, in the person of the Mayor pro-tempore, with headquarters in Piazza Virgilio, 52, 25019 Sirmione (BS), telephone 030 990 9100, email address

OpenAI Ireland Limited, with registered office at 1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland, whose extended information is available at the link


Data Protection Officer (DPO):

The Data Protection Officer (DPO) of the Municipality of Sirmione can be contacted at the following numbers: 030-2944317, email:

OpenAI’s Data Protection Officer (DPO) can be contacted at


Source of data collection and categories of data processed:

As you visit our website and use the OpenAI Chatbot, we automatically collect certain information, including your device’s IP address, the type of browser you use, the date and time of interactions, and the pages you visit.

OpenAI, as an independent data controller, may also collect content relating to interaction with the Chatbot to improve the service and its responsiveness.


Purpose and legal basis of the processing

The processing of your data takes place to answer questions from users aged over fourteen addressed to the Chatbot (art.6.1.b GDPR), as well as to analyze user trends, administer the website, improve the tourist and cultural services of the Municipality of Sirmione and personalize the user experience both by the Municipality and by OpenAI (art.6.1.f GDPR).

The functionality of the service also includes the transfer of data to OpenAI’s US servers which requires the user’s express consent (art.6.1.a GDPR). Consent is requested before accessing the Chatbot service. Sending questions to the Chatbot necessarily involves the provision of log data. The sending of other personal data, however, is completely optional.

The use of the Chatbot requires you to expressly declare that you are over 14 years old,

The information available to the Chatbot used here is exclusively that present on this website of the Municipality of Sirmione.


Transfer of Information outside the European Economic Area (EEA):

Some of our data processing activities, in connection with the interaction with the OpenAI Chatbot, involve the transfer of your personal information outside the European Economic Area (EEA), in particular to the United States of America. We are currently unable to provide your data with equivalent protection to that provided within the EEA, so you must expressly consent to the transfer of your data outside the EEA.


Scope of communication and dissemination of data

Personal information collected through our website will not be shared with third parties without your consent, except where this is required by law or necessary to provide the services requested by you.

However, OpenAI may share aggregated or anonymized information resulting from your interaction with the Chatbot for research or development purposes.

Other subjects to whom your data may be communicated are possible maintenance subjects of the site and the Chatbot service, or subjects required by law.


Treatment methods:

The processing of your data takes place electronically in compliance with the provisions of the art. 32 of the GDPR and the AGID guidelines regarding security measures.


Duration of treatment:

Except as specifically stated in the cookie policy, your data is retained only for as long as necessary to provide the Chatbot service to the user, or for other legitimate business purposes, such as dispute resolution, safety and security reasons, Chatbot training, or compliance with legal obligations.


User Rights:

You have the right to request access to, correction of, or deletion of the personal information we have collected about you. You can also request that we restrict the processing of your personal information.

To exercise your rights and for any other information regarding the Municipality of Sirmione, you can contact the Municipal Offices during the usual opening hours to the public or by contacting the telephone numbers and emails of the Municipality: telephone 030 990 9100, email address

To exercise your rights and for any other information towards OpenAI, you can write to  or and/or follow the instructions contained in the information at the link

We inform you that it is always possible to lodge a complaint with a Privacy Authority in any case of illegitimate processing of your data.


Privacy Changes:

This privacy policy is current as of March 8, 2024. We reserve the right to change this privacy policy at any time. The changes will be effective when we post the updated version on our website.

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